Refund policy

30-Day Returns

We gladly accept returns within 30 days of delivery for eligible items.

To qualify for a return, items must be unused, in their original condition, and returned with all original packaging materials.

As each Hearthlys piece is carefully packed to ensure safe transit, return shipping costs are the responsibility of the customer unless an item arrives damaged or incorrect.

If your order arrives damaged during shipment, please contact our Client Care team within 7 days of delivery and include photographs of both the item and its packaging so we may assist you promptly.

To initiate a return, please contact us at concierge@hearthlys.com. Return instructions will be provided once your request has been reviewed and approved.